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India IST
London, UK GMT+1
India IST
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With head to toe research, communications that ensure optimized results, proactive technological integration we deliver results that can never be replicated. We are geared towards building experiences that are best in class. Digiora is best known for our never ending quest for perfection and our impeccable ability to fine tune outcomes those fit our client’s requisites.
konversable:
Redefining Customer Engagement with konversable
A UNIFIED DIGITAL CONVERSATION ECOSYSTEM FOR MODERN CUSTOMER EXPERIENCE
The Vision
konversable (formerly Total Chatbots) came to us with a very basic requirement. Create a simple chatbot solution for their clients. What started as that chatbot system now stands tall as one of the biggest and advanced cloud-based conversational AI and live chat platforms based in the UK. Their original goal to streamline support, capture leads and improve customer engagement across multiple platforms was carried out to the peak by Digiora’s innovation and commitment to perfection.
Our primary step was to understand the client’s objectives and communication workflows of their target users. Our expert team did extensive research on multiple topics, analyzed industry practices, operational needs of businesses across different sectors. The main challenge was to create a system that could transform from a compact text-based chatbot into a complex and comprehensive platform capable of handling live chat, AI automation and multimedia interactions.
What we envisioned was a scalable and flexible platform that is intuitive and would allow businesses to deploy no-code chatbots, manage multiple messaging channels and offer 24/7 engagement. Throughout a long journey with konversable, we managed to make it better every day, by inducing the latest tech, balanced automation with human-like interactions, helping businesses to improve support operations and enhancing lead capture and conversion rates.
The Strategy
The initial development phase of konversable focused on building a multi-channel conversational AI and live chat platform that could adapt to multiple business needs. The chatbot was tested in the UK market and was made sure that it could handle FAQs, capture leads and give out automated responses. Over time, the platform matured and we introduced more and more features, buttons, rich media interactions through MediaFlo™, and more advanced chatbots to improve usability.
Seamless integration with third-party channels including WhatsApp, Facebook Messenger and website chat became a core part of our strategy. This enabled businesses to manage multiple channels of messaging through a single centralized inbox. We introduced multiple marketing tools and analytics to help clients optimize communication and conversion performance.
konversable offers its services to a large number of clients from different industries and sectors; from automotive and dental to legal and recruitment. The system needed to deliver high efficiency, support flexibility and scalability, while retaining the capacity to expand its functionality in line with business evolution. Our team conducted deep and extensive research and analysis of multiple kinds of industry specific workflows to understand and ensure that the platform could meet the requirements.
Central to our approach, design and user experience carried a great deal. We crafted an interface which is very intuitive to admins for managing conversations, monitoring the engagement, and deploying updates smoothly. The architecture was always meant for greater deals: to support wide-level expansion, providing reliability and performance across regions. Deeper research, continuous iteration and client feedback were the guiding principles to the introduction of new features - ensuring the evolution of konversable into a comprehensive conversational chat solution.
The Impact
konversable has become a robust solution for businesses seeking to automate and streamline customer communication. The platform now supports multiple messaging channels, rich media interactions, and AI-driven chatbots, allowing clients to manage customer engagement efficiently from a centralized inbox.
What started off as a simple conversational chatbot now supports a broad spectrum of businesses to automate and streamline their customer communications. The platform is currently capable of supporting multiple messaging channels, rich media interactions through MediaFlo, and state-of-the-art AI chatbots and live chat facilities, allowing clients to manage their customers efficiently. Multiple features such as the no-code deployment and third-party integrations enabled konversable to ensure their customers to increase response speed, effective lead capture and overall customer satisfaction. The scalability of the platform ensures it can accommodate the future expansion and growth into new markets including USA and Australia.
konversable has been a milestone in Digiora’s journey, reminding us about our commitment, team effort, innovation and adaptability. The system is still evolving through iterative development, making konversable more reliable to clients for their support operations and engagement strategies.